Returns Policy

At CaseePlus, your satisfaction is our priority. If for any reason you are not completely happy with your purchase, we are here to assist you.

You may request a return or exchange within 30 days of receiving your order if:

The item is unused, in original packaging, and in the same condition as received.
A valid proof of purchase or order number is provided.

Please do not send your purchase back to the warehouse without contacting us first. Any unauthorized returns may not be accepted.

The following items cannot be returned:

Contact Us at:
Email: support@caseeplus.com
Phone: +1 (469) 388-2330
Please include your order number and the reason for return.
Our support team will review your request and provide the return warehouse address and return instructions.
You will be required to ship the item back using a trackable shipping method.
Once the return is received and inspected, your refund will be issued to your original method of payment within 3–7 business days.

Return shipping costs are the responsibility of the customer unless the item arrived defective or incorrect.
If the order is returned due to customer preference, the original shipping fee (if applicable) is non refundable.

If you received an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

We will replace the item or issue a refund at no additional cost.

Orders can only be canceled within 12 hours of placing the order.
If production or shipping has already begun, the order cannot be canceled.

Customer Service Email: support@caseeplus.com
Customer Service Phone: +1 (469) 388-2330

Our customer support team is here to help.