Thank you for shopping with CaseePlus. We aim to provide a smooth and reliable delivery experience for every customer. Please review our shipping details below.

Processing Time

Orders are processed within 1–3 business days after payment is confirmed.
Please note: Orders placed during holidays or promotional events may require additional processing time.

Shipping Time & Delivery Estimates

Delivery times may vary due to customs clearance, logistics delays, or high order volume.

Tracking Information

Once your order is shipped, you will receive a tracking number via email.
Tracking updates may take 24–72 hours to appear depending on the carrier.

Shipping Fees

Standard shipping fees are calculated at checkout.
Free shipping promotions may apply depending on current store offers.

Incorrect Address or Delivery Issues

If the shipping address provided at checkout is incorrect, customers are responsible for any additional delivery fees.
Please ensure your shipping address is complete and accurate before placing your order.

Lost or Delayed Packages

If your package is delayed, we will assist in contacting the carrier.
If the package is confirmed lost by the carrier, we will issue a replacement or refund.

Customs & Import Fees (If Applicable)

International orders may be subject to customs fees, import taxes, or duties.
These charges are the responsibility of the customer, as they vary by country.

Customer Support

If you have any shipping-related questions, please contact us:

Email: support@caseeplus.com
Phone: +1 (469) 388-2330
🏢 Company Address:Room 610, 1st Floor, No. 212, Bairihong West Road,
Jinjiang District, Chengdu, Sichuan Province, China
（中国四川省成都市锦江区百日红西路212号一层610室）

Our team will respond within 24 hours (Monday–Friday).